Terms & Conditions
- Welcome to our T&C section, we are so happy to have you here and as a vistor or client.
- By using our website or services, you agree to be bound by these terms.
- We recommend reading them carefully. This document outlines your rights and responsibilities as a visitor or customer.
LEGAL DOCUMENT
Available Languages: ENGLISH & CROATIAN
- Look at the entire document in ENGLISH by clicking on this link.
- Pogledajte kompletan dokument na HRVATSKOM JEZIKU klikom ovdje.
FAQ's
Shipping
You can get a real-time rate estimate before you during checkout.
Do you offer free shipping?
- ZEO LOYALY members can redeem their points for free shipping on any order.
- Free delivery on all orders within EU when your purchase exceeds €100
How long does it take for my order to ship?
- Orders are typically processed and shipped within 1-2 business days.
- You will receive a notification once your order has been shipped.
- You will also receive a tracking number so you can monitor the delivery progress.
What should I do if my package is lost or damaged?
Please contact our customer support team info@mevex.eu immediately if your package is lost or damaged. We will assist you in resolving the issue.
Returns
We strive to process returns quicky and efficiently.
What is your return policy?
We offer a 14-day return policy for eligible items starting when the parcel is recieved.
How do I initiate a return?
- The item must be returned in its original condition, including packaging.
- To initiate a return, please contact our customer support team via info@mevex.eu within 14 days of receiving your parcel.
- We will provide you with the return shipping address once your return is authorized.
Who pays for the return shipping?
If it's our mistake we'll cover the shipping. Otherwise the customer is responsible for return shipping costs.
When will I receive my refund?
- Once we receive the returned item, we will process your refund immediately.
- Refunds will be issued to the original payment method used for the purchase.
Privacy
For detailed information please refer to our Terms of Service. We are committed to protecting your privacy and ensuring the secure handling of your personal data.
What type of personal data does your store collect?
We collect various types of personal data, including:
- Customer information (name, email, address)
- Order details
- Shipping information
- Volonterally proivded data
How do you use this data?
We use this data to:
- Process orders and provide customer support
- Send marketing communications (with your consent)
- Improve website and service
- Provide ZEO LOYALTY personalised rewards
How do you protect my personal data?
We employs robust security measures to protect your data, including:
- Data encryption
- Regular security audits
- Access controls
Can you share my data with third parties?
- We may share your personal data with third-party service providers, such as payment processors and shipping companies, to fulfill your order. These providers are required to comply with GDPR and handle your data securely.
- Additionally, we may share your data with third-party service providers with your explicit consent. This can include companies that help us offer personalized loyalty rewards, send you newsletters, or provide other services.
What are my rights under your privacy policy?
Under GDPR, you have the following rights:
- Access to your personal data
- Rectification of inaccurate data
- Erasure of your data
- Restriction of processing
- Data portability
- Object to processing
- Withdraw consent
We're here for YOU.
Need assistance? Our friendly and knowledgeable support team is here to help. Don't hesitate to reach out with any questions or concerns. We're committed to providing you with the best possible experience.